Who is responsible for processing your data?

GRUPO SATOCAN TURÍSTICO, S.L.
CIF: B76153014
Calle Alcalde Diaz Saavedra Navarro, s/n, Archipelago Building, 35001 Las Palmas de Gran Canaria
35001, Las Palmas de Gran Canaria
Las Palmas
Phone: +34 928 93 22 00
Email: protecciondatos@satocan.com
You can contact us in any way to communicate with us.
We reserve the right to modify or adapt this Privacy Policy at any time. We recommend reviewing it, and if you have registered and access your account or profile, you will be informed of the modifications.
If you belong to any of the following groups, please consult the dropdown information:
+ GUESTS
For what purposes will we process your personal data?
We inform you that your data will be processed for the purpose of managing your reservation, your stay at the hotel, and ensuring payment of the expenses associated with your stay.

What is the legal basis for processing your data?
The legal basis is the execution of a contract in which the data subject is a party or for the application of pre-contractual measures at the request of the data subject.

To whom will your data be communicated?
Your data will be communicated to the Security Forces and Bodies in compliance with the provisions of Organic Law 4/2015, of March 30, on the protection of citizen security, as well as to the agencies or travel operators involved.

How long will your data be retained?
The data will be retained for a minimum of 6 years in compliance with tax, commercial, consumption, and guest registration regulations.
+ NEWSLETTER CONTACTS

What data do we collect through the newsletter?
On the website, you can subscribe to the Newsletter by providing an email address, to which it will be sent.
We will only store your email in our database and will send you emails periodically until you request to unsubscribe or we stop sending emails.
You will always have the option to unsubscribe in any communication.

For what purposes will we process your personal data?
Manage the requested service.
Information by electronic means regarding your request.
Commercial information or event notifications by electronic means, provided there is explicit authorization.
Conduct analysis and improvements in mailing, to enhance our marketing strategy.

What is the legal basis for processing your data?
The acceptance and consent of the data subject: In cases where you subscribe, it will be necessary to accept a checkbox and click the send button. This will necessarily imply that you have been informed and have expressly consented to receiving the newsletter.
If you do not check the privacy policy acceptance checkbox, information will not be allowed to be sent. It typically has the following wording: "□ I have read and accept the Privacy Policy."

+ WEBSITE OR EMAIL CONTACTS
What data do we collect through the Website?
We may process your IP, operating system or browser used, and even the duration of your visit, anonymously.
If you provide us with data in the contact form, you will be identified in order to contact you if necessary.

For what purposes will we process your personal data?
Respond to your inquiries, requests, or petitions.
Manage the requested service, respond to your request, or process your petition.
Information by electronic means regarding your request.
Commercial information or event notifications by electronic means, provided there is explicit authorization.
Conduct analysis and improvements on the website, our products, and services. Improve our marketing strategy.

What is the legal basis for processing your data?
The acceptance and consent of the data subject: In cases where it is necessary to complete a form and click on the "send" button to make a request, doing so will necessarily imply that you have been informed and have expressly consented to the content of the clause attached to that form or the acceptance of the privacy policy.
All our forms have the symbol * for mandatory data. If you do not provide these fields or do not check the privacy policy acceptance checkbox, information will not be allowed to be sent. It typically has the following wording: "□ I have read and accept the Privacy Policy."

+ CLIENTS
For what purposes will we process your personal data?
Preparing the budget and monitoring it through communications between both parties.
Information by electronic means regarding your request.
Commercial information or event notifications by electronic means, provided there is explicit authorization.
Managing administrative, communication, and logistics services provided by the Data Controller.
Invoicing and declaration of relevant taxes.
Conducting the corresponding transactions.
Control and recovery procedures.

+ QUALITY SURVEYS
For what purposes will we process your personal data?
Evaluate the quality of the service provided.
Improve the services offered, in compliance with ISO standards.
What is the legal basis for processing your data?
The legal basis is the explicit consent of the survey respondent.


+ SUPPLIERS
For what purposes will we process your personal data?
Information by electronic means regarding your request.
Commercial information or event notifications by electronic means, provided there is explicit authorization.
Managing administrative, communication, and logistics services provided by the Data Controller.
Invoicing.
Conducting the corresponding transactions.
Invoicing and declaration of relevant taxes.
Control and recovery procedures.
What is the legal basis for processing your data?
The legal basis is the acceptance of a contractual relationship, or, failing that, your consent when contacting us or offering your products through any means.

+ SOCIAL MEDIA CONTACTS
For what purposes will we process your personal data?
Respond to your queries, requests, or petitions.
Manage the requested service, respond to your request, or process your petition.
Engage with you and create a community of followers.

What is the legal basis for processing your data?
Acceptance of a contractual relationship within the corresponding social media environment, and in accordance with their Privacy Policies:

Facebook https://www.facebook.com/privacy/policy/?entry_point=data_policy_redirect&entry=0

Instagram https://help.instagram.com/155833707900388

X https://x.com/es/privacy

Linkedin https://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv

Google https://policies.google.com/privacy?hl=es

How long will we retain personal data?
We can only access or delete your data to a limited extent as we have a specific profile. We will process it for as long as you allow us by following us, being friends, or clicking "like," "follow," or similar buttons.
Any rectification of your data or restrictions on information or publications should be made through your profile or user settings on the social media platform.

+ JOB APPLICANTS
What purposes will we process your personal data for?
Organizing selection processes for hiring employees.
Scheduling job interviews and evaluating your candidacy.
If you have given us your consent, we may share it with collaborating or related companies, solely for the purpose of assisting you in finding employment.

How long will we retain personal data?
Furthermore, we inform you that one year after receiving your curriculum vitae, we will proceed to its secure destruction.
What is the legal basis for processing your data?
The legal basis is your unequivocal consent when sending us your CV.

+ VIDEO SURVEILLANCE
What purposes will we process your personal data for?
Ensuring the security of people, property, and facilities.
What is the legal basis for processing your data?
The legal basis for video surveillance processing is public interest (maintaining the security of people, property, and facilities).
How long will we retain personal data?
Personal data will be retained for one month unless it is communicated to the Security Forces and Bodies or to the Courts and Tribunals, as appropriate.
To which recipients will your data be communicated?
Your data may be communicated to the Security Forces and Bodies or to the Courts and Tribunals, or when there is a legal obligation.

Do we include personal data of third parties?
No, as a general rule, we only process the data provided by the data subjects. If you provide us with data from third parties, you must, in advance, inform and request their consent, or else we will be exempt from any responsibility for non-compliance with this requirement.


And data of minors?
We do not process data of minors under 14 years of age without the consent of the parent, guardian, or legal guardian. Therefore, refrain from providing such data if you are under that age or, in your case, from providing data of third parties who do not have the aforementioned age. GRUPO SATOCAN TURÍSTICO, S.L. is exempt from any responsibility for non-compliance with this provision.

Will we make electronic communications?
They will only be made to manage your request if it is one of the contact methods you have provided.
If we carry out commercial communications, they will have been previously and expressly authorized by you.

What security measures do we apply?
You can rest assured: we have adopted an optimal level of protection for the Personal Data we handle, and we have implemented all the technical means and measures at our disposal in accordance with the state of technology to prevent the loss, misuse, alteration, unauthorized access, and theft of Personal Data.

To which recipients will your data be communicated?
Your data will not be transferred to third parties, except for legal obligations. Specifically, they will be communicated to the State Tax Administration Agency and to banks and financial institutions for the collection of the service provided or product acquired, as well as to data processors necessary for the execution of the agreement.
In case of purchase or payment, if you choose any application, website, platform, bank card, or any other online service, your data will be transferred to that platform or processed in its environment, always with the maximum security.
When we order it, the web development and maintenance company, or the hosting company, will have access to our website. They will have signed a service provision contract that obliges them to maintain the same level of privacy as we do.
Any international data transfer when using American applications will adhere to the Privacy Framework agreement, which guarantees that American software companies comply with European data protection policies regarding privacy.

What Rights do you have?
To know if we are processing your data or not.
To access your personal data.
To request the rectification of your data if they are inaccurate.
To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw your consent.
To request the limitation of the processing of your data in certain cases, in which case we will only keep them in accordance with current regulations.
To port your data, which will be provided to you in a structured, commonly used, or machine-readable format. If you prefer, we can send them to the new controller you designate. This is only valid in certain cases.
To file a complaint with the Spanish Data Protection Agency or the competent supervisory authority if you believe that we have not treated you correctly.
To revoke your consent for any processing for which you have consented, at any time.
If you modify any data, we appreciate your communication to keep them updated.

Do you want a form to exercise your Rights?

We have forms for exercising your rights, ask us for them by email, or if you prefer, you can use those provided by the Spanish Data Protection Agency or third parties.
In most cases, you must prove your identity (e.g., by signing a form with an electronic signature, accompanied by your ID, etc.). If you are represented by someone, their identity must also be proven.
Forms can be presented in person, sent by mail or email to the address of the Data Controller at the beginning of this text.

How long will it take us to respond to your Rights Exercise?
It depends on the right, but at most within one month from your request, and two months if the matter is very complex. We will notify you if we need more time.

Do we use cookies?
If we use cookies other than those necessary, you can consult the cookie policy at the corresponding link from the beginning of our website.

How long will we keep your personal data?
Personal data will be kept as long as you remain linked to us. Once you disengage, personal data processed for each purpose will be kept for the periods legally established, including the period in which a judge or court may require them considering the statute of limitations for legal actions.
The processed data will be kept as long as the legal deadlines mentioned above do not expire, if there is a legal obligation to maintain them, or if there is