Hotel Gold By Marina Faq Playa del Inglés

On our homepage you will find a section called 'Book now'. By selecting the dates you are interested in, you will be shown available room types, board basis and prices.

Dates:
Select your desired check-in and check-out dates.

Number of Guests:
Indicate the amount of adults on the reservation. The maximum amount of guests allowed in a room is 3 (depending on the selected room type).

Room Type:
Once you have selected dates and number of guests, the suitable/available room types will be shown. Just choose the one that best suits your needs.

Board basis and Offers:
At GOLD you are given the choice between self catering, so you can eat out in the area or in your room from the Food to Go menu, or breakfast which is served from 8am to 12pm so there's no need to get up early!

Packages and Extras:
Along with your reservation, you may select a number of extra services and packages such as the welcome packages and much more.

Personal Data:
Once you have clicked on 'Book now', it is important that you review the contact details you have provided, in case that we need to contact you before your arrival.
Once all the fields have been filled in, you can click on the 'Confirm Booking' button to complete your booking. A window will appear indicating that your booking has been successfully made giving you the option to print out your confirmation straight away, or send it to you via email and print it from there.

Payment:
In order to make a reservation you must provide a credit or debit card number. Depending on the rate you have selected you might be charged a non refundable 50% deposit at the time of your booking (semi-flexible rate) and the rest upon arrival at the hotel. In case of a flexible rate you will be charged the full amount upon arrival at the hotel. Please note that the credit card will only be charged in case of no-show or no cancellation of the reservation 24 hours before your stay.

At GOLD you may choose between the accommodation-only option so you can eat out in the area, or you may include the breakfast plan to enjoy a large breakfast that is served from 8.00 am to 12.00 pm so you don't have to get up early.

Yes, it is possible to have your booked board basis changed to bed&breakfast for a 10,50 € supplement per night per person. If you just wish to try it once after you have checked in, the price is 14€ per person.

After finishing the booking process you will be sent an email with all the details of your booking and a confirmation number. You may contact our reservations department anytime to have any questions claryfied that might come up by providing your confirmation number. Please contact us on booking@goldbymarina.com or +34 928 94 85 55.

Yes, the minimum stay may vary depending on dates and availability.

Yes, but it depends on your booking rate. If you have booked a flexible rate, you may cancel/modify your reservation free of charge up to 24 hours prior to arrival. If you have booked a non-refundable rate, the 50% or 30% deposit you paid upon booking is non refundable.

Nobody will offer you better prices or more for your reservation than we do at GOLD. We guarantee you the best price online. Should you find it cheaper elsewhere you can fill out the form below and we will match the price.
In addition, we guarantee the best price online so you can plan your holiday straight away! Should the price of your stay drop after booking, we will refund you the difference on your arrival. With your advanced booking you will always win.
You can also benefit from our loyalty program by registering on the website and receiving a 5% discount throughout the year on any booking you make directly on our website.

To benefit from offers and promotions you need to enter the code we provided you when you started the booking process.
Just enter the arrival and departure dates on the booking bar and enter the promo code on the 'promo code' field. By clicking on “check availability” you will automatically be forwarded to the rooms and rates section where you will see the discount applied. Continue as usual with the reservation by selecting the room type and board basis.

The maximum occupancy per room is two people. Some room categories also allow up to 3 people.
On the right side of the room type selector you will see the maximum number of people that can be accommodated in a room.

GOLD by Marina is an adult-only hotel. You can stay at GOLD from 18 years onwards.

Once you visit our homepage, you will see a pop up window on the top right corner that invites you to register and receive our latest news and exclusive discounts. You may register in three ways:

1. You can sign up with your already registered data in Google Chrome
2. You can sign up with your facebook profile
3. Or you can access a form where you can fill in your details and create your own account with the password you choose

Once you visit our homepage, you will see a pop up window on the top right corner that invites you to register and receive our latest news and exclusive discounts. You may register in three ways:

1. You can sign up with your already registered data in Google Chrome
2. You can sign up with your facebook profile
3. Or you can access a form where you can fill in your details and create your own account with the password you choose

MEMBERS AND ADMISSIBILITY

⦁ Anyone over 18 years of age can request free membership of the Be My Guest programme by filling out the online form.
⦁ All the mandatory fields must be completed to register for the programme.
⦁ Registration and subscription to the programme are free of charge.
⦁ Any single individual may register only once in the programme.
⦁ Bookings can only be assigned to one individual member of the programme, as the booker and guest.
⦁ Be My Guest discounts and benefits will apply to bookings made through our direct sales channels.
⦁ The loyalty programme does not have an expiry date.
⦁ Once registration is completed, new Be My Guest members will remain permanently in the programme at least at its initial level unless they explicitly unsubscribe by sending a request by email to booking@satocan.com
⦁ The member, booker and guest is the only person who can benefit from the discounts and programme benefits (except benefits or services that are offered for the entire booking and all the people included in the booking.)
⦁ Discounts and benefits cannot be transferred to any other person, regardless of whether or not they are members of the programme.
⦁ Bookings for consecutive dates are not admissible in programme calculations. The departure date of one booking cannot coincide with the arrival date of another. There must be a minimum of 7 days between them.
⦁ Bookings already made by Be My Guest members through our website and call centre since January 1, 2019, are considered valid for programme calculation purposes. After the launch of the new loyalty programme and its different levels, Be My Guest bookings made directly with our hotels will also be added to calculations.
⦁ Travel agency bookings are not valid for the programme.
⦁ The benefits and conditions offered by the Be My Guest programme may be modified at any time without prior written notice.
⦁ We reserve the right to vary the valid booking channels without prior notice.



PROGRAMME LEVELS

BeMyGuest Classic: The initial level of our loyalty programme. Members with less than two direct bookings with us will join this level. Be My Guest benefits will be applied to the first booking provided the customer was registered as a member before making the booking and also identified themselves as a member when booking.

BeMyGuest Iconic: This is the second level of our loyalty programme. This level is for members who have made between 2 and 4 direct bookings and stays since the launch of the programme through the website, call centre or directly with the hotel.

BeMyGuest Supreme: This is the third level of our loyalty programme. This level is for Be My Guest members who have made 5 or more bookings since the launch of the programme through the website, call centre or directly with the hotel.

BENEFITS

BeMyGuest Classic:

⦁ 5% discount on bookings made through direct channels
⦁ 5% Birthday discount

BeMyGuest Iconic:

⦁ 10% discount on bookings made through direct channels
⦁ 10% Birthday discount

BeMyGuest Supreme:

⦁ 15% discount on bookings made through direct channels
⦁ 10% Birthday discount

Yes, you may request a late check out until 6pm at the front desk for a 40€ fee per room.

Yes, you can add services even if you already have a booking with us.
Contact our reservation department by emailing booking@goldbymarina.com or calling +34 928 948 555. You can also take a look at the packages we offer to upgrade your stay with us.

If you find an lower price once you have made your reservation either on our own website, our Call Center, or on another website, we guarantee that we will match the price:

✔ Claim the lower price by filling out a simple form
✔ Add the url and a screenshot where the price and same conditions of your booking are clearly shown
✔ We will process your claim and reply within the next 48 hours


SEND A LOWEST RATE CLAIM

Yes, if you booked the bed and breakfast option, breakfast is included on your day of departure. Please note that breakfast is not included on the day of arrival as check-in officially starts at 2pm. If you leave very early the day of your check out, your can order cold breakfast in advance at reception ( no extra charge).

The official check-in time is 2pm. However, if you let us know your scheduled arrival time in advance, we will do our best to give you a room as soon as possible.
Check-out time is 12pm. If you want to stay longer in your room on the day of your departure, you can contact reception during your stay to request a late-check out for an extra fee.

Yes, the hotel has its own outdoor car park ( upon availability). There is no charge and it is not video-monitored.

Yes, the hotel has free Wi-Fi throughout the whole hotel and in the rooms.

To get from the airport to GOLD you have several options.
We offer private transfers that cost 41€ each way for up to 3 people and in case of 4 people a charge of 51€. When travelling as a group special fares apply which you can request by contacting reception. Below are some:
up to 6 people 58€, up to 10 people 69€ and up to 15 people 75€ each way
If you would like to make a transfer reservation contact our reception team (hello@goldbymarina.com) by informing them of your arrival time, full names of all passangers and flight number.
The second option is to take public bus no. 66 and get off at the bus stop on "Avenida de Bonn". Hereyou can check the schedules of buses that go from the airport to GOLD.

All rooms are equipped with a safe, a kitchen with coffee and tea kettle and toaster as well as amenities, television with international channels, hairdryer, air conditioning, iron and ironing board upon request.

Yes, all rooms are equipped with a safety deposit box that costs 4€ per day.

Please note that smoking is not allowed in any of the rooms. Upon the new regulations of the Government it is not allowed any longer to smoke in any public areas nor on the terraces of the hotel.

We can prepare whatever you need. We can adapt the plan for celiacs, vegetarians and people with other dietary restrictions.
Contact the reception team to let us know about your dietary requirements (hello@goldbymarina.com).

No, pets are not allowed at GOLD :( Your pet will also need a few days of vacation from its owners ;-)

You can rent out a car directly at the hotel reception. If you are at least 21 and have held a driver's license for more than 2 years, you can rent it from 34€ per day.

Here in Gran Canaria we have all year round different kinds of events to enjoy the island and its culture. Snoop around the different activities and organize your holiday with the events you like the most!

You can rent both mountain bikes and e-bikes directly from the hotel. The price for every 30 min is 1€ and 9€ for 24 h rental.
Check the bike rates here.

The hotel has a total of 2 swimming pools: the main pool with turquoise sun loungers and their parasols, and the Cabana pool with Balinese beds. In addition, you also have the Tropic Attic to enjoy from above the sun, a warm moment in the sauna or a refreshing soak in the jacuzzi or in the eco shower.

Right on the premises of the hotel you have the option of the La Palmera Sur restaurant, one of the best rated restaurants on TripAdvisor. Enjoy fusion cuisine with small asian touches. Here you will find the opening hours and the menu.

GOLD offers several options to book excursions directly from the hotel so you don't have to worry about organizing anything before or during your vacation. Ask at the front desk about the different excursion options and book them directly there.

Yes, both pools at GOLD are heated.

Yes, you will find pool/beach towels in your room on arrival and you will get fresh ones at no extra charge from the life guard.

You can enjoy the pools from 9.00 am to 7.00 pm. The lifeguard is on schedule from 11 am to 5pm.